Last night, Sydney time, MailBuild and Campaign Monitor were both handling very high loads, and you or your clients may have experience slow response times, missing images and dropped connections to the server.

We were notified right away by our monitoring, and the server support team started working right away on sorting it out. Thanks to everybody who let us know too. We can only apologise for the frustration and inconvenience this has caused for you.

New load balancing hardware is on its way, but it is a tricky process to get right, and we do not want to risk rushing the project.

Although we have made several changes today to reduce the peak load, we are anticipating that during busy periods tonight (the US Wednesday business day) there could again be slowness when accessing both the applications and campaigns.

Please be aware that this is a possibility, and keep it in mind when scheduling and sending campaigns. We're doing everything we can to keep up with the demands of higher usage during that time.

All of us at Freshview appreciate your business, and we want to make sure you have a great experience every time you use MailBuild. If you have any questions or concerns, please do not hesitate to get in touch with us.